Terms of Service

Who operates the service

Aero Crew Data is operated by Curbly Labs LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110 ("we," "us," or "our"). These terms govern the pilot service at bid.aerocrewdata.com, including Bid Sorter and What Could I Hold. Contact support@aerocrewdata.com for account or billing help.

Your account

The pilot service is available only to verified UPS pilots based in the United States. Provide accurate registration information, use your own pilot identity, and protect your login credentials. Tell us promptly if you suspect unauthorized access. Do not share an account or use another person's identity to obtain access or another free trial.

What the tools do

Our tools help you review bid information, compare lines, organize preferences, and explore historical awards and seniority information. Results depend on available source data and may contain errors, omissions, or outdated information. Historical awards and "What Could I Hold" results do not guarantee a future award.

Check official airline records, bidding rules, and your final bid before relying on a result. You remain responsible for submitting your bid through the required airline process and meeting its deadlines. AI-assisted sorting can misunderstand preferences; review its criteria and results. The service does not make employment decisions or replace operational, contractual, or regulatory requirements.

Aero Crew Data is an independent service. It is not affiliated with, sponsored by, or endorsed by UPS or the Independent Pilots Association (IPA).

Subscription, trial, and recurring charges

The paid plan includes Bid Sorter and What Could I Hold for $10 USD total per month, including any applicable taxes. Applicable taxes are included in the $10 monthly price and are not added at checkout.

New subscribers are eligible for one seven-day free trial per account. A payment method is required. Unless you cancel before the trial ends, your subscription automatically converts to the monthly paid plan. Your payment method is then charged monthly until you cancel. Stripe Checkout shows the initial charge, trial end, and recurring price before you subscribe. Returning subscribers who have already used their trial pay when they resubscribe and do not receive another trial.

Stripe processes payments and provides the billing portal. You authorize the recurring charges disclosed at Checkout when you subscribe. Payment failures can suspend access immediately while payment is past due. Successful payment can restore access. Stripe may retry a failed payment and send payment-update or authentication reminders.

Canceling and refunds

To cancel, sign in, open Account → Manage billing, and complete cancellation in the Stripe billing portal. Cancel before the next renewal to avoid that charge. If you cancel during the trial, you keep access until the trial ends without the first monthly charge. If you cancel during a paid period, access continues through the end of that period. The portal displays the effective date. Contact support@aerocrewdata.com if you cannot access the cancellation controls.

Refund requests are reviewed case by case. Email support@aerocrewdata.com with the account email, relevant charge, and reason for the request. Canceling does not itself issue a refund. Nothing in these terms limits refund or other rights that applicable law requires.

Canceling a subscription does not itself delete your account or saved bids. Deleting your account is different: using Account → Delete my account immediately ends access, cancels subscription billing, and removes your profile and saved bids. Account deletion does not automatically issue a refund. The Privacy Policy explains the deletion process and records that may remain.

Permanent beta access

Accounts that had access to the pilot service on October 30, 2026 and that we granted beta access receive permanent free access to Bid Sorter and What Could I Hold. This access has no subscription expiration and requires no paid subscription. It is tied to the eligible account and cannot be transferred. Contact support if you believe your eligible account was missed. The rules on account misuse still apply.

Acceptable use and your material

Use the service only for lawful purposes and only upload information you are authorized to use. Do not bypass access controls, interfere with the service, scrape or redistribute restricted pilot information, or infringe another person's rights. You retain your rights in material you provide. You allow us to process and store it as needed to provide the features you use, subject to the Privacy Policy and any rights held by the original data owner.

We may restrict accounts for misuse, security issues, or legal obligations. Where practical, we will explain the restriction and provide a way to contact support. These provisions do not remove mandatory consumer rights.

Availability, changes, and responsibility

We work to keep the service available and accurate but cannot guarantee uninterrupted access, error-free calculations, or a particular bidding outcome. To the extent allowed by law, the service is provided as available. Mandatory legal protections continue to apply.

We will communicate material changes to these terms or subscription pricing before they take effect, obtain consent where required, and give you an opportunity to cancel before a changed recurring charge. An updated policy will show its effective date. Changes will not silently remove an approved permanent beta-access grant.

Contact

Account, cancellation, and refund support: support@aerocrewdata.com.

Business correspondence: Curbly Labs LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110.